THE DETAILS · 21 OCTOBER 2026
Refunds & replacements.
Talk to us before payment
If you have a question about your device, Minecraft version, plan, or payment method, ask the Relo team before paying. We want you to understand what you are purchasing.
Problems with an order
Contact the team in the official Discord with your order reference, payment receipt, and a description of the issue. Never post your payment credentials, full card details, or private activation key in a public channel.
Refund policy
All sales are final. We do not offer refunds except where required by applicable law. A created but unpaid order does not charge you. Mandatory consumer rights, including remedies for faulty or undelivered digital content where applicable, are unaffected.
Replacements with proof
We may provide a replacement for a verified purchase or activation problem when you supply sufficient proof. Open a private ticket in our official Discord with your order reference, receipt, and relevant screenshots or logs. Each request is reviewed individually. Never share payment credentials or private activation keys publicly.
Changing your PC
One free completed HWID reset is included per account. Submit your new device code and explain the reason in your dashboard. Review and replacement can take up to 24 hours. If it takes longer, open a Discord ticket and include your HWID request reference.
Contact the Relo team in our official Discord ↗